![]() Migrating from OnSite to Retail gives you the opportunity to start fresh and update your eCom store. OnSite Support can export your Product images which you can then import using Lightspeed Retail’s Item Import tool.Ĭontact our support team for details about migrating data from Lightspeed eCom. This is covered in your Lightspeed Retail training session with our Customer Success team. General Settings (Logins, tax rates, employee roles, etc) However, our Support team can recommend custom workflows. There is no way to migrate Custom Fields, either by the Lightspeed team or DOOSYNC. Owing Balances in OnSite are transferred as Credit Accounts in Lightspeed Retail. Only one address per Customer can be migrated: either the billing or shipping address. Only one address per Vendor can be migrated: either the billing or shipping address. We strongly urge all merchants migrating from OnSite to Retail to archive their out-dated products by making them non-current. This will keep them from appearing in your active inventory, but you will still be able to recover them if need be.įor a quick overview of what can and cannot be migrated, please refer to the following table: Products in OnSite that are marked asNon-Current will still be migrated to Lightspeed Retail, but they will appear in your Retail account asArchived. In this case, mark any products that you are no longer carrying asNon-Current. Using the Set Product Info tool,you can make batch changes to your products. Doing so will streamline the migration process and result in a cleaner environment in Lightspeed Retail. Whichever method you choose, we strongly urge you to invest the time to archive old data that will no longer be relevant. For more information about DOOSYNC, please contact your Account Manager. It is also possible to migrate yourHistorical Sales data, Gift Card balances, and Credit Accounts in addition to your Products, Customers, and Suppliers by engaging the services ofour partner DOOSYNC powered by Enkidoo.ai.Their intuitive application is able to migrate your data for you using Lightspeed Retail’s API. If you plan to migrate your Products, Customers, and Suppliers, Lightspeed’s Customer Success and Support teams will coordinate with you to move this data from Lightspeed OnSite to your Lightspeed Retail account. Much of your data can be carried over from OnSite to Retail, and we'll be there to guide you through the process. We are as dedicated as ever to helping your business grow, and being your partner on the exciting journey ahead.Making the switch from Lightspeed OnSite to Lightspeed Retail is an exciting endeavor, but it doesn't have to be a completely fresh start. Now that we’ve joined forces with Lightspeed, we have more resources to provide outstanding support to you. If you have any questions, please reach out to our customer support team at or +1 3. We pride ourselves on our ability to offer support and advice from a team of industry and technology experts. One thing you won’t ever see changing is our commitment to top-quality customer service. ![]() This is a change that will not alter the experience of those using our platform. You’ve probably noticed that we’re now branded NuORDER by Lightspeed, and NuORDER Inc. You do not need to switch products, and you can continue to use our platform to build your wholesale business. The success of our users is our top priority. Our system is not changing and we will continue to improve it moving forward. As part of the Lightspeed family, we now have more resources and the ability to accelerate product innovation and help users create powerful B2B experiences. We will continue to offer the same world class support and care.
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